We design our interventions to suit the needs of our customers. Below is a list of the main services we provide
Decision Health diagnosis
Getting to know improvement opportunities
How refined is your company’s ability to make quality decisions? How healthy is your organization when it comes to making decisions? Do you know how to improve your organization’s potential? The answer is to start by measuring your current decision making capacity. In Tandem we rapidly diagnose key areas for improvement which will enable the focus of resources on critical points and leverage results as a consequence.
Decision Making Agility
Quick processes and reaction times
At times, decisions are entangled in tedious bureaucratic processes, with various levels of approval subject to recurrent discussion of topics already dealt with. These downtimes increase reaction time and, as a result, significant business opportunities are missed. Through a Decision Agility Program, we review decision flows to add simplicity and agility to those decisions which must be made quickly. Thus, we provide a unique competitive advantage in dynamic environments: a fast response.
Defining the future of the business.
When it comes to making critical decisions for business success, one needs to ensure that the right people participate adequately in the process. In this context, we help generate governance maps so that key decisions are taken in the right forum, at the optimum time and by the right people.
We establish an organized system of decisions, ensuring effective interaction between committees or decision teams and ensuring communication processes so that decisions are taken in a timely manner.
Business Performance Management
Evaluating the way in which the business is managed.
Frequently, time is wasted measuring results that are not present in the business strategy.
With the Business Performance Management methodology, we help generate adequate indicators and give the right visibility to various levels of the organization so that objectives are met according to strategic plans.
Clear Decision Making Roles
Who decides what
The larger the size and complexity of an organization, the greater the overlap of roles of different people for a given decision. This usually generates power struggles, twists and turns, and unnecessary delays.
By clarifying the roles within the decision making process, the gray areas generating conflict between the participants are eliminated. We diagnose and suggest role maps which allow members to clearly identify their responsibilities. This is conducive to effective agreements and a better working environment, with higher levels of collaboration between the areas.
Effective structures for action
An efficient organizational chart
In organizations where key decisions are delayed because, for example, the organizational chart does not meet the current needs of the business, a structure that guarantees its effective implementation is necessary. Tandem suggests a redesign based on the key decisions of the area or business, so that approval levels are simplified, meetings are minimized and the commitment and quality of decisions is ensured.
Matrices that work
Orderly interaction within the matrix
In organizations with matrix structures everything is more complex. Dotted and solid lines intersect, responsibilities are diluted, guidelines for implementation are sometimes contradictory and leaders fail to reach agreements easily. In a matrix, more than ever, combining the participation of all components is vital for decisions to be made collaboratively. Tandem provides a comprehensive solution for matrix organizations that aligns the operation of the structure with clear roles of interaction, flowing processes, and incentives aimed at a common strategy that guarantees results.
Commitment and accountability
A culture of decision
The way key decisions are made influences models and transmits culture within the organization.
When culture allows, for example, that managers do not take charge of decisions or assume responsibilities, implementation capacity that allows the fulfillment of plans is lost. We support our clients in programs of cultural change to ensure that the implicit way in which decisions are made is aligned with the business strategy.
Methodologies in Decision Management
Sound decisions based on evidence
Decisions must be based on evidence to ensure objectivity. Therefore, teams should be given tools so they can evaluate alternatives, discuss their business cases, understand the risks involved and propose valuable recommendations.
In Tandem we design methodologies to measure every decision and homogenize the decision criteria to ensure that all initiatives are evaluated under the same light. In addition, we generate unified documentation formats, assessment tools and support, training, implementation pilots and monitoring models that ensure the desired impact.
Change processes are often approached from a technical prism, focusing on developing the best model, the best processes and technological improvements. The truth is that, ultimately, the key factor for success is the "adoption" of such change by the people involved.
Through our Change Management methodology, we help organizations to go through change smoothly , facing the different stages of change: from awareness, understanding, acceptance and commitment to transformation.