Pablo de los Heros
Director of Alsea

In the section "Decision makers" we summoned CEOs, Directors and Managers of leading companies to share their experience in decision making. In this edition, Pablo de los Heros, Director of Alsea.

“Never decide based on what is more convenient, easier or faster. One must always decide based on what is right.”

  1. What was the most difficult decision you had to make?

Decisions of adjustments in the organizational structures that involve layoffs are always difficult. Especially in cases of people who have been in the company for many years. They are professional decisions that involve people and long relationships.

  1. How did you address that decision?

With the firm conviction of doing the right thing for the organization and, therefore, for all its members. Also, with the conviction that this apparent crisis in the life of the professionals involved, it could be the emergence of new opportunities for your future.

We must deal with the emotional burden that these processes bring about on the professionals involved. We must be very respectful of people's feelings and show all possible empathy. It is important to recognize the value that these people contributed, both to the human aspect and professionally, during the period of the employment relationship.

  1. What advice would you give someone who wants to improve their decision making?

My humble advice for someone who wants to be a good decision maker would be:

  • Make decisions.
  • Make sure you have all the relevant information for the decision you need to take.
  • Prioritize organizational interests above personal interests. Always do the right thing for the organization.
  • Cling to fundamental values such as truth, justice, common good, ethics, integrity and setting good examples.
  • Have a system of checks or validation of decisions, with clear rational elements that support the decision.
  • Never decide based on what is more convenient, easier or faster. Always decide based on what is right.
  • When decisions are correct, no matter how hard the implications may be, eventually, they will be widely accepted in the organization.